Overview
- Act: Public Finance Management Act, 2012 & Kenya Information and Communications Act (KICA)
- Formed: 2023
- CEO: Rashid Mohammed Saimon
The Directorate of E-Citizen Services in Kenya was established with the launch of the E-Citizen portal on June 30, 2023. Its primary mandate is to provide citizens with streamlined access to over 5,000 government services online, enhancing transparency and efficiency in public service delivery. The platform allows users to apply for services such as passports, driving licenses, and business registrations, among others. The initiative aims to digitize government processes, reduce corruption, and empower citizens through technology.
CEO: Mr. Rashid Mohammed Saimon
Rashid Mohammed Saimon is the Director of the Directorate of e-Citizen Services in Kenya. He leads efforts to enhance access to government services through digital platforms. His extensive experience in public service and commitment to innovation have been pivotal in advancing Kenya’s digital transformation agenda.
Functions
- Digital Service Delivery: Facilitating the provision of over 5,000 government services through an online platform.
- User Registration: Enabling citizens to register and create accounts for accessing e-government services.
- Application Processing: Streamlining the application process for various services, including passports and business permits.
- Payment Processing: Allowing users to make secure payments for government services online.
- Public Awareness: Promoting awareness of e-government services to enhance citizen engagement and usage.
- System Maintenance: Ensuring the e-Citizen platform is operational, secure, and user-friendly.
- Integration with Agencies: Collaborating with various government agencies to integrate their services into the e-Citizen platform.
- Feedback Mechanism: Providing channels for users to give feedback and report issues with the services offered.
- Training and Support: Offering training and support to citizens and government personnel on using the e-Citizen services effectively.
- Monitoring and Evaluation: Assessing the effectiveness of the digital services provided and implementing improvements based on user data and feedback
Important Links
Address & Contacts
- Directorate of eCitizen Services
- Nyayo House, 9th Floor
- P.O. Box 30191, 00100 Nairobi, Kenya
- support@ecitizen.go.ke
- +254 709 480 000