Telkom Kenya Limited

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Overview

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externalrelations@telkom.co.ke
hrenquiries@telkom.co.ke

Telkom Kenya, established in 1999, is a leading telecommunications provider in Kenya. Initially formed from the Kenya Posts and Telecommunications Corporation, it provides a range of services, including mobile telephony, internet broadband, and enterprise solutions. The company’s mandate is to offer reliable and affordable telecommunications services, while enhancing customer experiences. Key roles include expanding national infrastructure, promoting digital inclusion, and supporting government’s ICT development initiatives. Telkom Kenya also strives to increase connectivity, both within Kenya and globally, and offers competitive pricing across various communication platforms, including mobile and fixed-line services.

CEO: Mugo Kibati

Mugo Kibati is the CEO of Telkom Kenya. He holds a B.Tech in Electrical Engineering from Moi University, an M.Sc. from MIT, and an MBA from George Washington University. Mugo has previously served as Group
CEO of Sanlam Kenya, Director General at Vision 2030 Secretariat, and CEO at East African Cables.

Management Team

Mugo Kibati

CEO

Allan Wainaina

Chief Financial Officer

Kosi Ali

Chief Operating Officer

Julius Cheptiony

Chief Strategy and Business Development Officer

Gitanjali Parida

Director, Transformation & Performance

Board of Governors

Eddy Njoroge

Chair of the Board

Mugo Kibati

Executive Director and CEO

Eng. John Tanui

Principal Secretary in the Ministry of Information, Communications, and the Digital Economy

Protus Sigei

Alt. to the Cabinet Secretary, National Treasury and Economic Planning

Functions

  • Provision of Telecommunication Services: Telkom Kenya offers mobile, fixed-line, and broadband services, aiming to provide reliable communication solutions across the country.
  • Infrastructure Development: It develops and maintains national telecommunication infrastructure, ensuring connectivity even in rural and remote areas.
  • Mobile Network Services: Offers voice, data, and SMS services through its mobile network, serving both individual and corporate customers.
  • Internet and Broadband: Provides high-speed internet services, contributing to digital inclusion in Kenya.
  • Enterprise Solutions: Supplies ICT solutions for businesses, enhancing their operational efficiency.
  • Promoting Digital Inclusion: Works to increase access to affordable technology, especially in underserved areas, in line with government initiatives.
  • Customer Support: Offers customer service through various channels, including online, call centers, and physical service centers.
  • Collaboration with Government: Aligns with government ICT policies to foster national development, particularly in areas like e-government and digital literacy.
  • Innovation and Technology: Invests in new technologies and innovations to meet the growing demand for faster, more efficient communication services.
  • Contribution to Economic Growth: Plays a key role in driving Kenya’s ICT sector, fostering economic development and attracting foreign investment in technology and telecommunications.

Important Links

Address & Contacts

  • Telkom Plaza – Ralph Bunche Rd.
  • P.O. Box 30301-00100, Nairobi.
  • externalrelations@telkom.co.ke| hrenquiries@telkom.co.ke| CorporateCare@telkom.co.ke| CustomerCare@telkom.co.ke
  • 020 4952000| 100 |200